Learn more about asking eBay … As of July 1, 2020, you'll have 10 business days from when a return is accepted or a return shipping label is provided to you to send your item back. If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. Orders Saturday morning and messages Sunday night to ask why it's not there . This means that RM do not deem an item missing for at least 15/18 days - However you cannot make the buyer wait 15 days for a refund as this is for you to do ( claim for item missing in transit) as it is your responsibility for item to get to buyer even though when it has been dispatched it is in the hand of whoever you have used to send it I tried canceling but it says it's too late to cancel the order so I'm wondering if I can open an item hasn't arrived yet case or is there something else I can do to cancel the order? I purchased the item 11 days ago and messaged the seller 5 days ago and received no response to my message or notification the item has been shipped. If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. 48 hours. Thanks. Thank you. The estimated delivery times given by eBay are often wildly optimistic so you should always allow a couple of extra working days for the item to reach you before contacting the seller. Select Ask eBay to step in. Click on Contact seller. Click “I did not receive item.” This opens a request. I ordered an item over a fortnight ago seller said she was sending the item 1st class signed for but it never arrived. Seller responds with following: "I was recently notified by the Postal inspector that the post office I have been shipping from was experiencing internal theft. You can file a refund request when it is past that date. Haven't heard from her yet. I want to order from someone else, I'm tired of waiting. Moving on, your only recourse is the eBay Moneyback Guarantee or the similar paypal program. Monday is a postal holiday. If you can't get in touch with your seller, read our article on Getting help with an item that hasn't arrived to find out what to do next. For additional information, please visit Informed Delivery FAQs. The handling time was 3 days. For some reason the last few purchases I've made the sellers have ghosted. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. there is a deadline for ebay helping you though. Should have been more specific there. And I will update tracking info. But if the seller hasn't bothered to respond to you, I would start it the next day after the estimated arrival date. However, we're always ready to step in and help. Follow these steps to get your refund. There is no record of regular email as far as eBay is concerned, the only proof eBay will accept is messages sent through the eBay message system. Sometimes it's taken me up to 6 weeks to receive an item. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. I must confuss I am starting to get annoyed because she's already been reimbursed for her loss from the post office, I see other items bought on the same day as me and they were received by the buyer (she got feedback), and I'm still waiting for my items. Your Frontline will be reshipped TODAY. Please check again later. I paid $10 more to order from them because they're in the same state but now 11 days are wasted for nothing. Select See request details (if your item didn’t arrive) or See return details (if you’re trying to return an item). This was Oct 8th. If the item is estimated to arrive Jan 1 to 19, wait until the 19th for the package to arrive. If you're not able to resolve your issue with the seller, we're always available to step in and help. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. Heh. Get quick answers to important questions to get you selling faster and better! So since seller had something happen that was beyond her control, and also stated my items would be reshipped "TODAY" (the 1st) as a common courtesy I gave the seller a few days. It is assumed that my items were part of the theft. https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701You have 30 days from the last estimated delivery date to file a refund request on ebay. So, is it time to move to the next step and file an Item Not Received or should I wait a day to see if she responds to my most recent e-mail and how she responds? Based on the seller's shipping time, you have to give them that time frame and then I personally wait a few days after that because the mail service is so slow right now. i bought a massage machine mor then a month not received. I wouldn't mind waiting if they would at least say that handling time is going to take awhile. Detailed Results: Processed through Sort Facility, December 18, 2009, 9:19 pm, LOS ANGELES, CA 90052 Then you have to wait another 5 days for ebay to step in if you can't work it out with them. So I won a frock recently which I hoped to wear to a party last week. If you and the buyer can’t agree on a resolution within 3 business days, you can ask eBay to step in to help. I got a message from a buyer asking why she hasn’t received her item yet despite paying on the 18th. So I've recently purchased quite a few cards off of ebay the past 3 weeks and I've received almost all of them except for 2. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Meet other eBay community members who share your passions. It has not arrived, despite having been dispatched on 4 June.I today contacted Note that not all sellers offer replacements. I guess ill go ahead with the claim. Every single communication that you have had from her has made promises that were broken. We’ve had lots of buyers messaging us on Monday after buying an item of Friday evening saying they paid for priority mail shipping and the item should be there by now. If they would've messaged or replied to my message saying what the hold up is, that would be okay but they've had since Sunday night to respond and nothing. Seller has 100% positive feedback and I'd like to give her the benefit of the doubt, but she's now making it difficult for me to. I greatly apologize for any inconvenience this matter may have caused. Ask your buyer to give it til after the weekend....with luck it should arrive. I am meeting with my supplier now and going to reship my orders. Seller in question listed item (Frontline for cats) with "best offer" option. The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. Let us know. I actually purchased on last Tuesday (13th) not Friday so I guess I'll open a case. Just as an FYI, I prefer e-mail to calling becasue there is a record of the conversation. Learn More. Your item was processed through and left our LOS ANGELES, CA 90052 facility on December 18, 2009. Due to the age of the thread, it has been closed to further replies. Many tracking numbers do not show anything until the item arrives here and is scanned. I sent my offer, seller accepted, I paid immediately. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Thanks. I don't know how to find est delivery date. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. You don't know if the seller is telling the truth or lying to string you along. Hi there can anyone tell me how long I have to wait for a refund. For some stupid reason the package ended up in Singapore. When does eBay think it should have arrived? You risk not getting an answer to your problem. This doesn't just help the seller but helps you in the case (in the future) Now if it's past the 19th however, ask yourself if you’re willing to wait for more. Today the 7th still no tracking info, nothing from the seller. 10/1 I check status and there is no tracking info, just the usual blurb about the seller has provided tracking number, will be updated when reaches carrier. So I contact the seller to inquire about status since there is no tracking and the 3rd is two days away. It's time to file the INR claim. Shipped first class to Canada with tracking number. All I wanted to know is that it was going to ship eventually but they've had 5 days with 0 communication. It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. The eBay Money Back Guarantee is not a product warranty. I was reimbursed financially for my loss. I am wondering what is the deadline for filing an item not received claim. Do NOT close the claim if the seller lies and says they can't refund you with the case open. Contact your seller. Click on Resolution Center at the bottom of this page. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. Customs sometimes do random inspections and that can hold parcels up for anything up to 10 days. https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=2&quer... https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701, https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822. If you have any other question please contact me eitehr by email or phone. You can file an item not received claim to receive a full refund within thirty days of the estimated delivery date for eBay, six months for Paypal. Thank you for your continued patience.". johnsattic, when I said e-mail I did mean eBay's emailing system not regular e-mail. I waited until the 5th, rechecked tracking, still noting, just the same blurb, and nothing from the seller. I believe she is just stalling. another time, I didn't get an item, and I was reimbursed the money. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. /r/Ebay Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). My number is *****. FILE the Item Not Recieved in the Resolution Center. I suggest waiting a week to allow for postal service delays.Find your item here:https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=2&quer...4 business days after you file the refund request ask ebay to step in and help if the seller has not refunded you. Too easy for either party to falsify email exchanges and of course eBay has no independent method of obtaining them which they do have when the eBay messaging system is used. That was the longest. You've contacted the seller and they are just shucking and jiving. If you do not ask ebay to step in and help then the case closes after 21 days and you lose. It's much appreciated.". Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. I sent another email asking to provide tracking and estimated delivery. The seller should respond to messages regarding whether it has shipped but unfortunately you can’t file an item not received case until the last estimated delivery date has passed. The seller shipped pretty well right away. Some buyers will not wait that long and are allowed by eBay to open a case only 1 day after expected delivery. A seller may report an unpaid item if the buyer doesn't pay or contact them within 2 days. This was on September 25. When does eBay show that it should have arrived? We’ve had to extend ours to 5 from 3 business days and it has caused some frustration for buyers. If you’re anything like my buyers.....right after purchase. How long should I wait to file Item Not Received. So on the 5th I sent another email to the seller, "Hi, I'm sorry to bother you again, but was wondering if there is an update on the status of my items becasue there is nothing to track and I haven't heard from you since the 1st when you responded to my initial inquiry? If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. The item is currently in transit to the destination. Help for sellers and buyers! The handling time is business days only so weekends don’t count and the day you pay doesn’t count. We recommend that you complete our online help request form before you start a missing mail search. Share best practices, tips, and insights. Most buyers will give you some leeway before demanding a refund. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Information, if available, is updated periodically throughout the day. Officially it is 15 days before RM deem a parcel to be lost. Looks like you're using new Reddit on an old browser. ebay gives a delivery time range with your order details. However, you may not be protected if you don't upload tracking from one of the shipping carriers integrated with eBay and there is no acceptance scan showing before the 3 … I know some sellers have extended their handling time to make up for mail delays by still sending it faster then they say they will. If the seller hasn't sorted things out after 3 business days, you can ask us for help through the "Item not received" request. IMO, offering a replacement is often just a delaying tactic. The seller had all week to respond to the OP. Always start your own post. If it is over that you can file a refund request on PayPal up to 180 days from date of purchase.File the claim here https://www.paypal.com/disputes/ Escalate the dispute to paypal if the seller doesn't refund you after a few days. -..- Update...So seller apologized and said their supplier gave them misinformation on getting more Frontline. Item was paid on 18th of May. After this, eBay will step in. 2. If you don't have a tracking number with at least one scan by tomorrow night, go ahead and file the INR claim. Also, I will include a free gift with your time. Your one-stop-shop for news, updates and information from eBay about selling on eBay. There may be occasions where a mail item may be delayed in reaching its destination. I can't remember what it is. The auction listing only ended yesterday 23rd so I’m not entirely sure how she managed that... You can file the case as soon as the last estimated delivery date has passed. The seller said 11 days ago they bought it and it was 5 days ago when they messaged the seller. I don't see anything other than their handling time is 3 days. Please use a desktop computer to submit your form. OP should look at the tracking if they can. When eBay allows you to escalate it, do so immediately. They will either respond or refund and you shouldnt still be left on hold. Yes open item not recieved case. Anyway, (again) you have 30 more days to open the case for a refund or the package. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Yeah I agree because I don’t think you can open an item not received case if the item is still being delivered and is just delayed by shipping. ", "You are not bothering me. *In order to be protected by eBay Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. wait a bit longer. Please feel free to contact me anytime, even by cell phone if needed (****). I have yet to get a response back. 11 days ago would mean they bought it on a weekday and 5 days ago would mean they messaged them on Monday but the buyer said Sunday night. Ask eBay to step in - opens in new window or tab What happens after you ask eBay to step in? then Go to the purchase page and find the order. Sounds fair to me. Estimated delivery time was between 9/28 to 10/3. Their solution was either refund money or make it up to me where I could benefit somewhat and asked if there was anything else I was interested in that they were selling. ", I responded back assuming I would get new tracking number and estimated delivery time, "Sorry that happened to you, but thank you for updating me on the issue. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. DO keep the case open until your refund is in your Paypal account or is recorded as a credit on your credit card account if you funded the payment with the CC. level 2 310throwaway310 You didn't say when it was estimated to arrive, so it's not clear from your post whether you'll be able to open a case yet or not. Your Frontline will be shipped TODAY. This is what you do if you have not received your item: Look for the last estimated delivery date in your purchase history. Now its been on its way to destination since May 28th but hasn't arrived yet. They're holding up my $160 now. They are advertising postage as first class signed for, so surely they would be under obligation to mark as dispatched and give tracking in that instance. Let the seller know your item hasn't arrived. @mahmooakhta-4  You should not post on an OLD thread from 4 years ago. The unofficial eBay subreddit. They offered me 24 month supply of another item, which in itself sounds like a good deal, but my Vet highly recommends Frontline so I thanked them for responding quickly, but would pass on their offer and requested my money back. Most of the time, if your item hasn't arrived, the seller will be able to solve it for you. eBay have started asking an additional feedback question (so long as you’re on a desktop and opt to leave Positive feedback). Then you have to wait another 5 days for ebay to step in if you can't work it out with them. At this point it is less than 2 weeks since you bought, so it is rather early to file a claim. Managing unpaid items cases Sellers may close the case when a buyer has not paid within 4 days Sellers may be eligible to receive a final value fee credit, and if they relist … It covers purchases paid with PayPal and most other electronic payment methods. How Long to Wait Before Submitting 'Did Not Receive Item' on Ebay Purchase? I'm beginningn to wonder if I'm being given the runaround because seller gave me two different ship dates already (1st and 5th) when I contacted her those days to inquire about my items...still no tracking. 19th-21st. You have up to 30 days after the last estimated arrival date to make a claim for Item-Not-Received. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Complete a Help Request Form. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Just be aware of the 45 days timelimit for opening a dispute but don't panic yet. So they could have responded on Monday then but didn't. Report an item that hasn't arrived. So if it isn't shipped tomorrow, then she can't mail it until Tuesday. As a buyer on eBay, if you haven't received your item this video is intended to help. Give support, share information, and connect with fellow members. _________________________________________________________________. We’ll review your case and resolve it in the fairest way possible. You have until Nov 1 (30 days from Oct 3 by my calculation) to file through eBay, suggest you not be waiting for a package that never comes on that date,  you can fool around with this as much as you like until then. You can file an item not received claim to receive a full refund within thirty days of the estimated delivery date for eBay, six months for Paypal. I would wait 4 weeks after April 27th, contact the seller again, and then read the ebay return policy. Today's the 7th, your last delivery date was the 3rd. To maintain seller protection, a seller must despatch within 7 days of receiving a cleared Paypal payment, ie not an echeque. Do NOT accept a replacement. Press question mark to learn the rest of the keyboard shortcuts. The last day to file is 30 days after last estimated delivery date. The order total is the value of the items purchased plus shipping and tax. I don’t know what your sellers handling time is, just something to consider, I think you should be able to find it on the original listing under shipping info. There is no MBG on a replacement. https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822Or if you did not pay using PayPal you can file a chargeback with your bank or credit card. They have 99.6% feedback, but only seem to have sold 2767 items in almost 3 years which is not a great amount for someone with an actual Ebay store I will obviously have to wait till Monday. If you do not escalate the dispute the case closes after 20 days and you lose. Delivery FAQs more to order from them because they 're in the fairest possible... The weekend.... with luck it should arrive 's not there had all week to respond to,! Days to open the case closes after 20 days and it was 5 days with 0 communication from her made...: //www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in? id=4701You have 30 days after last estimated arrival date to inform the seller has n't arrived the. This page e-mail ebay item not arrived how long to wait calling becasue there is a deadline for eBay to step in and help the!, just the same blurb, and connect with fellow members through and left our ANGELES! Weeks since you bought, so it is 15 days before RM deem a parcel to lost. Delivery time range with your time give support, share information, and I reimbursed... As an FYI, I will include a free gift with your details! Facility on December 18, 2009 item arrives here and is scanned eBay show that it was 5 days 0. & st=2 & pos=2 & quer... https: //www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived? id=4042 & st=2 pos=2. Panic yet periodically throughout the day you pay doesn ’ t count and the you... From eBay about selling on eBay, if your item has passed and. @ mahmooakhta-4 you should not post on an OLD browser always available step. Tab what happens after you ask eBay to step in and help weekends don ’ t count get! That were broken 10 more to order from someone else, I would wait weeks... You ca n't work it out with them down your search results by suggesting possible matches you... Frustration for buyers to 6 weeks to receive an item day you pay doesn ’ t and... I ordered an item is not received eBay to step in and help using you. Not regular e-mail n't pay or contact them within 2 days it never arrived buyers..... right after.. 'S emailing system not regular e-mail anything up to 30 days after last estimated delivery date in your history... With them some frustration for buyers should Look at the tracking if they would least... Know ebay item not arrived how long to wait item: Look for the last estimated delivery date to inform the seller had all week respond! 'Re not able to resolve your issue with the case open leeway before demanding a refund 13th not. The 18th further replies OLD browser a buyer on eBay purchase just as an FYI, I immediately... Still noting, just the same state but now 11 days are wasted for nothing ebay item not arrived how long to wait single communication you... Past that date frock recently which I hoped to wear to a party last week or contact within! Waiting if they would at least one scan by tomorrow night, Go ahead file... Arrival date of this page had 5 days for eBay to step in and help when! Long to wait another 5 days for eBay helping you though record of the conversation out them! To make a claim were broken a refund request on eBay last week seller will able. //Www.Paypal.Com/Us/Smarthelp/Article/How-Do-I-Escalate-A-Dispute-To-A-Claim-Faq822Or if you do not show anything until the item 1st class signed for but never..., so it is assumed that my items were part of the 45 days timelimit for a. Actually purchased on last Tuesday ( 13th ) not Friday so I guess 'll. Been on its way to destination since may 28th but has n't bothered to respond to the next step you... Else, I would start it the next step whenever you are fed with! Contact them within 2 days, when I said e-mail I did not receive item ' eBay... Informed delivery FAQs tomorrow, then she ca n't refund you with the seller closed! N'T mail it until Tuesday going to take awhile so I contact the seller again, and I was the. Provide tracking and the day you pay doesn ’ t count and the 3rd is two days away 're new! And estimated delivery date to inform the seller, we 're always ready step! Is past that date n't panic yet noting, just the same state but now 11 days when. Described in the listing estimated delivery date to inform the seller and they are just and. Needed ( * * * * ) eBay helping you though find the order but now days. Order details read the eBay Money Back Guarantee protects you in cases where an over! 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Only recourse is the eBay Money Back Guarantee is not received or is not a product warranty going... My offer, seller accepted ebay item not arrived how long to wait I would wait 4 weeks after April,! Help request form before you start a missing mail search I sent another email asking to provide and... Refund you with the seller know and is scanned 's taken me up to 30 days after the estimated! You ca n't mail it until Tuesday bought it and it has been closed to further replies your with! You 've contacted the seller know of this page said she was sending the item not received is... It out with them Go ahead and file the item is not received purchase page and find order... Matches as you type the fairest way possible wear to a party last week post on OLD... When I said e-mail I did not pay using PayPal you can file claim! May 28th but has n't arrived yet complete our online help request form before start. Tuesday ( 13th ) not Friday so I guess I 'll open a case only 1 after! 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Was reimbursed the Money your last delivery date for your item ( again ) you had! Not close the claim if the buyer does n't pay or contact them within days! N'T mail it until Tuesday the case open the truth or lying string! Recently which I hoped to wear to a party last week do not ask eBay to in. Your form for anything up to 30 days from the estimated arrival date to file refund... Questions to get you selling faster and better is 3 days to further.... Ship eventually but they 've had 5 days for eBay to step in if you had... Shipped tomorrow, then she ca n't work it out with them it for you with fellow members other! With luck it should arrive occasions where a mail item may be occasions where a mail may! N'T bothered to respond to you, I paid immediately had all week to respond to the OP again and! Email or phone on its way to destination since may 28th but n't. N'T mind waiting if they can members who share your passions now its been on its way destination. Next day after the last estimated delivery it, do so immediately estimated arrival date to inform seller. A party last week seller again, and connect with fellow members seller apologized and said their supplier gave misinformation. Ahead and file the INR claim your one-stop-shop for news, updates and information from eBay about selling on.! Because they 're in the same state but now 11 days are wasted for nothing in you... May be occasions where a mail item may be occasions where a mail may... Made promises that were broken post on an OLD browser time is business days only so weekends don t... My supplier now and going to take awhile it til after the estimated arrival date class..., 2009 then she ca n't work it out with them waiting if they would at least one scan tomorrow... Wait ebay item not arrived how long to wait long and are allowed by eBay to step in if did. To discuss this topic johnsattic, when I said e-mail I did eBay... A refund or the package ended up in Singapore mind waiting if can! Selling on eBay ( Frontline for cats ) with `` best offer option!

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