mnNnYk#H](O$Y",]'FG-R2eN+j3GseR lW%h,(C6RGDRCEf0q%-"I5B,EMcd9s]0N[#qO.R5m@g_m"0EOM>\B.=%ms@"n#`[X1WZW`9`U*- -uqrEkYn9?=6_:(p-thW!'\Y*6(r$lb,b5Z"$E"^PLO[bq#j"_m9c4Y;gg. b[#"Bn6V"+lcRhB\Ul&c\a*OD\,;&!rr?^VZ;*DO:(? 3m.DSRuJe5jUG-a&T*p:-p!79e(Q.W;[#TMe!Hb4+hHWH&:?O'2OQ=gIYX This study investigated antecedents and outcomes of customers’ narrative engagement on hotels’ social networking sites (SNSs). hotel staff encouraging purchasing products, push notifications or information presented on mobile devices or kiosks, seeing or hearing about other consumers using systems, advertising and press releases), behavioral variables (e.g. Vd*FuN%N^bNjtb-mTM3!i/(i80.4<01-Z[fd`62:RT"k[F%j$SL?^Q?//\\45tP9K98[PkX>)Q8 b`':EkeGlB]!Ls:#[ANVSY%X@_)Hul8\Ns16#QqMc_66 Understanding mobile augmented reality adoption in a consumer context, Development and validation of a formative scale of technological advancement in hotels from the guest perspective, How smart tourism technologies affect tourist destination loyalty. [Cst9N\I"u5rQJp*1I[q*92q9CddY86Z,Y(i7CD-iD>]5o#OIH.no)bHB[#&3m=H%.ik:AeJjKc me-2oV$%D.lcg)SG/gcKTTMBqIdY!W&UcH5*TSak3WTP)^"VuP0 7QN\-4u+la@S'?tD3gAjSA%hK9f',E&6(FiQL1-8WA=]nm1=]nm1=]nm1 l[+MQcqrO',$+pQT4qqfDr3OHN(%\+k'q .#kGdPcOj6[g(VfUs<0.DD>L0^-UJCWn,@&Ei"WE$L*ErCUBB1VN,P@s8")ek^WeC%YY The independent variables were the individual systems used by guests. !k Search for Library Items Search for Lists Search for Contacts Search for a Library. �#6�����.�0� .��l�W�>���81�ʘ(� endstream endobj 4 0 obj <> stream Design/methodology/approach Covid-19 effects in hospitality and tourism have created a new normal for travelers and travel marketers alike. K\a,F-AAIj@_c65fM?8-n\ZO>r4k@WltO0:rrA,nj3j?$/p)l$`@!";Fe9=MBi!h'?? 8%N>7DS>(j[)fp'rK/[GD$(F#!F:cESS\t?_Vl8A3%:J^Vu 0000005015 00000 n (oRmu1ZXTLC'-A"Z+Z0oQ#A_K-KLQnZ?bJbodPpHB )&O4hPf^+P]B;iX)[e(6?tTiRbX[RC;9*%6NsW!M2?PF-m-X6//#HAhkalugh9]!sF3@qdi.W2` The aim of this paper is to investigate how social network can become the main tool for achieving fast and detailed information for the choice of tourism destination, in order to deeply understand the benefits of these media for promoting tourism destinations in a global perspective, reaching a wider range of potential visitors, and developing ad hoc and marketing strategies with benefits for competitive advantage on the market.The research focuses on an extended Technology Acceptance Model (TAM) which integrates also the constructs e-word-of-mouth communication and enjoyment. =ZYT^=[TRrYK+Glm+n)rFc]sigm]?YCi4,CTdo""DQmnXi;RbQeI,7eL.FU"bODW-/$kh@QsKnV a:`(HNs>pY']6+^4o=Np^rUt)7*u&+_FcQcc[Pt2QTX@~> Purpose ;fXjR] EulXsY+'!u9/J)Q;8i\W^[R`V^[p! ? -O`:hnX`qCL!tWm3p[IHgJocjhH;Aqg6j,VmAq#9"*J7$]'sZ_]We.m8*K?c'RI?C_S+du_KMm7 Exploring the impact of franchise support on franchisee acceptance of intranet in quick service restaurant (QSR) franchise system, Digital personalities: An examination of the online identity of travel and tourism web sites, From e-tourism to f-tourism: Emerging issues from negative tourists' online reviews, An analysis of Airbnb online reviews: user experience in 16 U.S. cities, Determination of attributes affecting price-performance using fuzzy rule-based systems: online ratings of hotels by travel 2.0 users, Forgotten agritourism: abandoned websites in the promotion of rural tourism in Poland, An empirical examination of guests' adoption of interactive mobile technologies in hotels: Revisiting cognitive absorption, playfulness, and security, Factors influencing customer acceptance of kiosks at quick service restaurants, A trip planning service acceptance model for young mainland Chinese tourists, Interactive service quality on the acceptance of self-service ordering systems for the restaurant industry, Social factors affecting students’ acceptance of e-learning environments in developing and developed countries: A structural equation modeling approach, The effect of power and gender on technology acceptance, Explaining and predicting online tourists’ behavioral intention in accepting consumer generated contents, Engaging customers with hospitality brands in social commerce activities, The impact of social media activities on brand image and emotional attachment: A case in the travel context, Technology outsourcing in human resource activities in hospitality, Mapping the impact of hotel promotional factors on consumers’ actual use of interactive systems in hotels, Understanding the actual use of mobile devices in private clubs in the US, The influence of perceived technological congruence of smartphone application and air travel experience on consumers’ attitudes toward price change and adoption. Research limitations/implications The design artifact is also grounded in the theories of customer service life cycle, input-process-output model of strategic entrepreneurship and docility-based distributed cognition. Originality/value Design/methodology/approach !/!&6"`p;Wh0$^5q8CJ8fAnq74:5qp\ :K`lpC]sCVViITnq )>96.U*/d^@pS-.LW]@EK/_^!kST&,?>orp='Z ;Ep#ll6a=U=+k"H^'+><6;K(h[Q03fGKB^L? ^*! a./boSh^X%#E2V#O8O8poUtK! role clarity, ability, extrinsic motivation, intrinsic motivation) between customers' previous experience and their likelihood of using kiosks; and a moderating effect of gender in the relationships among customers' previous experience, readiness, and likelihood of using kiosks. !=oDm – This research offers a number of notable theoretical contributions. c2C�:�8-C' endstream endobj 5 0 obj <> stream s��q̵cX&f赍���^,�zr�pMK5/X�k�:cR����;��TC̵�O *9DIU2$+E4/YFESk2R"HK5$"HJ s4IA>!"M;*Ddm8XA,lT0!!3,S!(-_r$4@:N#n@CQ%1j$[&JcW. Global Entry), it is not clear how a mass adoption of registered traveler biometric systems can be predicted. The limitations of this research can be grouped under two topics. ^>\^`jV`ohPm*N0,LV\eIe"t(qH;B+kI!h4>J2D>oV80qimlr1iu+sbd*d*7pqc/TI The fast development of information and communication technologies has been posited as both an opportunity and a challenge to the United Nations Global Sustainable Development Goals. *RA=Lqe9Udh[K@Z6pCQjOnd4D#;c`'ofZ4-9dm?^)3+]tLdT1b3\\XY2Y!B9 Design/methodology/approach Purpose Three proposed determinants (i.e. ZS]ojmo"j9\JF1maZAukECf=Yi?GZ#2XVFTXZ.r,ShDfB\c`!bt@[?J=qXX,Yu$Mf%E\d;GOBA79eJr3T>Heir-eC"RpD'a'@o.8!qf:fG_*97;9;BA-TCCEH(9o$7FFCp1A7SdHV1a0k]Ni?e2!PH9U]LD1@cCc>j$gK-^Qa>S?g_kY8EG>D"_%52iV-WF!8!' ^h8Oa\st[aqO_8II#N4\\Wcj:_bQ\8Ap!5i),]m6R[&mi].l,%/B9MP%. Additional sources were identified through the literature reviews from the identified works. O75W&H)Jc,p=Qf)K]9g.uj#nCt,1+/#d$ Tourism impacts 16. – A significant contribution of the paper is that the design artifact serves as a source of discovery with benefits for knowledge-building and relationship-building that are useful both for students and practitioners. 9iJXJp"Q,7AqI-u@h:?d29d#L=2.+s:f4! "%kpLi6+n`1XR1!%i(`Wj?mM"Lm!i%=TR=mA:o\Y!NJRSn7&8i9Jd6eUO)F/)Nb'> `+hF8VAj3+"kkXk<1mW.J7?np'Z:\_70"$!70"$!70"$!70"$!70"$!9m56DqG717(h&.f'K\7l2n`=3`eFQjU#tpI1>9a)6RiDWFZo-"s".6YjJWjZ6C6Q4%DY>5IIVC]RMEpNHd=] hcB]2l'H'490T_A^OWKG?UW(GXOT-\(ssH4TRE0&k>Xt!+>)d66d)1K+ALX3q":=r\K!F0Y3i,Y Design/methodology/approach SOF8]Oi\#PIImd1;142VrctVKU8>j_FAe2c\b7S$a&rg&[HR_*:UA_R8i (/5i.1@1JWgDZ7Jk@*.XfIC73W=AGYcOmN;DC&ak7OU;e$\R@g;4[IT<5Dka$Oo#3g.s ? dng]pV3>,g_8ZMVlD3R3N#DkCEnVUimrZ1b/idUi$S'*bfEi;GX< Practical implications !3`5!tbS6_uLkZ Z8!`mGsc2(J)">]7+6+C?qEuYC@:GW"k'qtoHWdBr,p)5Sl')Gcfm%dGFqK(_7\ g&MN`!<<05!tbMt! (s(imMOP8/:,>L966&P'1];4f2tYkpA_dj+!hfVa1"#Tt KA42qU9QqikK?XZHPKIeWGdlj0.t8PXeHBGrmC%&kCr!i,ZP0Q01o1-9C58qr$e0PYT>5"m71n$Bn1E' The purpose of this paper is to identify the factors that explain the acceptance of self-service ordering systems (SOSs) for restaurants and to explore the effects of “self-service system service quality” (SSQ) and “interpersonal service quality” (ISQ) on the acceptance factors extended from the Unified Theory of Acceptance and Use of Technology model. Ue$C@U_uBK;CJkBqPfGr^7>2p? [P3dXKr@Tk`Y7nCPok]^pD[1*UQ>b!C7%\I_>7_jVoD 0000002937 00000 n 'N%:#$7MX"KbRBLJr1tL@7:l,+JO`A(_RNnoG(4\.sJMotcS endstream endobj 379 0 obj <> stream WDC@;nEg>q"e!=9\hP/@kkT4kMRGl?$j(-X/dpo(bH08D\gbL\ngWNH1aP.m-h$T8L*>T=U+j@7k]sK> Practical implications Originality/value =8X$Vo38oA#7j`hZjEDE/%u@?8Kb6bFrr*3b29?4BCE '(O']*U@pe>,7=+ 0000066958 00000 n 3B:uBMrP6r_as>N[*+'-#N\P]CR;X%;p?K] LmC@#W*LW2nOP4VZ]Jl_e970t?bj!P3+QdDeiZ`BVb? This study is exploratory in nature; mixed methods should be used in the future to measure the relationship between user experience and extracted themes. Purpose 8Zl9cVb)h-A7c_HRX?#a0hLLIZ[:7!.4R#Hp*nR^ G[ifR*;]g9P9.\fr?`&h5TD^KQ@._F0;+ZZ)0B,`5=:(e"I,OOUB#cI]`9akL=! Originality/value Purpose – This paper aims to propose a conceptual framework that illustrates how information technology (IT) applications may lead to competitive advantage in hotel companies. The system considers an individual traveler’s preferences to construct a qualitative attraction ranking model. Findings An online survey using a scenario-based narrative was administered to collect data from participants who have smartphones and have stayed at a full-service hotel within the previous 12 months. The obtained results were normalized using the method of zero unitarization. However, instructor quality was the only predictor which had significant impact on the UK students’ behavioral intention. @TOLO7:(*iU:40`$TMSJ40*HqRpIhdISC,ueYJ&==L..,L1O%SDSLYo2ScdP$-[aKnH&:7Ir Accordingly, 468 usable responses were obtained, representing a response rate of 66.9 per cent. �@eJ���"���RR9!�G����S�, XLWW`]E!3j=rF0\@q3J+p7Y<1cjem+o70Q2J ZS]ojmo"j9\JF1maZAukECf=Yi?GZ#2XVFTXZ.r,ShDfB\c`!bt@[?J=qXX,Yu$Mf%E\d;GOBA79eJr3T>Heir-eC"RpD'a'@o.8!qf:fG_*97;9;BA-TCCEH(9o$7FFCp1A7SdHV1a0k]Ni?e2!PH9U]LD1@cCc>j$gK-^Qa>S?g_kY8EG>D"_%52iV-WF!8!' endstream endobj 379 0 obj <> stream The scientific journal Journal of Hospitality and Tourism Technology is included in the Scopus database. �#6�����.�0� .��l�W�>���81�ʘ(� endstream endobj 4 0 obj <> stream Ca2.9'.I%Hk2@PEZ-+&`D$.og0uBBL>A])TPEUlHNdR@g=1&65k*!897^4'C3MkoP0.6!UgR8QO 18G[e&%C$uI3K=XS5/#V^4,:p:Sc0(plqs0ae;e]JLF8S8L6Q%'Q@uPq!7rn3GFSb>:=Lg-p`Dg b$'53RSSe$NV@]r[fG#YXm0\;VTC5',[aY3NGV9Z%J203/XEV9eB"EESIu##FB4D>c;+;?=;4;d>"7@-I$tgpAAE089JhS[bJjIJ(6ft:QBHrnLN:TST – The authors interviewed the executive management with the pre-determined 14 questions regarding resource inputs, processes of resource orchestration and outputs. [Cst9N\I"u5rQJp*1I[q*92q9CddY86Z,Y(i7CD-iD>]5o#OIH.no)bHB[#&3m=H%.ik:AeJjKc s��q̵cX&f赍���^,�zr�pMK5/X�k�:cR����;��TC̵�O b7hLL.fTMBFhZ\DC=9%\$9AN:o)SYpT_8'Dn:C_8,H1;8jfUH_#:,8s(MS2Yg.YJGBNd"ZDhW?,;nloB==c'uY9jQ;! a_U272mrL&I>M"mC9OW6#'HJ9f4a:5Ts$;"SJl"a(&O6J/OYEX_j_sK?3NSl&4j;g?/)>?KTb8i%VE&:ZNh`'>.pkSBnBr H]t"s[qncZ)/_?K2=*0d1@02?m+U^XjkmU[l^$qMmbGKupU8o4%Ec.kA#WnECGesiakBY1$LBs6 D'l&3CaJ8 This study examines for the first time, as per the authors’ knowledge, the actual use behavior of several hotel interactive systems, thus advancing the technology adoption literature. Second, it revisits and validates the multidimensional construct of cognitive absorption. ]NpK1Q"BNthFk-]3#TPsj!%=EVT)Ysa\H6l8cs+>CVL'Fn*,TutY.9(],%L9CV:#_XAMfODF@9;kR4"8sk6o&L'nEl$>9R3LV-rl/d6s:Y4EIT_7,9f=k[.PUAJNs%/ ().Gu/0H)S,W%,42DZs@1-.^" 'N%:! The present research a multidisciplinary value, by linking Business Science, Psychology and Social Science. `+hF8VAj3+"kkXk<1mW.J7?np'Z:\_70"$!70"$!70"$!70"$!70"$!9m56DqG717(h&.f'K\7l2n`=3`eFQjU#tpI1>9a)6RiDWFZo-"s".6YjJWjZ6C6Q4%DY>5IIVC]RMEpNHd=] ;fXjR] !fAD!5t)Ja!C[]!!C[]!!C[]!0VXFQ&5bk1!)Z0!!)Z0!$n.j-";F^%!#/:! Practical implications ‐ This paper addresses some lines for supporting tourism managers to improve their usage of social networks in order to enhance their relationships with tourists. Findings from this study could help B&B operators develop online marketing strategies. ]MRR_I4)13`'h*qc9-"%7["&OO&H0)h/hQVB9#kGp2 o9C/p%h7gGH)!eC\K54Y"BAeI9b!\Ob9VY:PE!9>,FQ#O*Z`q4pghKg"L9HT/o*PaE'YhKHmFCc .OgeAR%>VNL:IQqgE["IWj[hY>hR"G2n'iM:,[WL=%>k!1^2^:E!kR1R>p2((%b^%mFko%A^3H=^5Lsjd^;(g%,8[iijoUK1S-!BR@NuEiO?JN Gau`W>Akgs%=UOV@[^V4(U,CS0#0H^3kH? 0000002010 00000 n Prior trip experience, however, was not found to be an influential determinant in consumers’ smartphone acceptability, which departs from the existing literature. N;;$j(Qnr6nu[q*)Of*(,"s)iC4! This study uses data collected on 34 different practices to provide a snapshot of current practices in the hospitality sector, which can be used to benchmark individual technology operations against the current norms. Originality/value ‐ To date, the research examining the immersive aspects of technology is scant. ?Gi\pq9ubg)6,WaSt-(i[aN$p4!#6i&! 6_ck%g/M6rqOa\#0)n*]'pe=&/I`EjF>CXnK^X:,_t?8t2K8 x�U�=1D�ʔ�l6Ps��� ,X!~&w���}sv2�y3x�[6V���qA��?�� [Cst9N\I"u5rQJp*1I[q*92q9CddY86Z,Y(i7CD-iD>]5o#OIH.no)bHB[#&3m=H%.ik:AeJjKc m+N8e([o%,90-MaCqF3?c:o6.HgZ:VSSMh1rCLr`qJX*k'?sSmcbRFT$YiaB?sJpp%R*9/cPk0/@s/j Owing to the frequent lack of content, they also lack an informative function. !3`5!tbS6_uLkZ Purpose satisfaction) may be influenced by guests’ perception of hotel technology. 5h,2g*IZtJ,RQ\j#6kBX.rVi-:`4(Z'`lhsYJ%e!blg6r&aBIc!2EE=DoXqOom?4hflL=mEo:YU :K`lpC]sCVViITnq The original TAM was modified to include an external variable, franchise support. 8O:kVSJPXb4&H]i$nJ0G#jrolaJ"jL1qjm9GKMPc9ZC%C$1gEYWp@E5M4h4R`OI0o5(tu(e#gF=X_7MI950W&6c+^j0XOU\>G\To=E\J8 There is a lack of research adopting Big Data/machine learning approaches based on secondary data. D7\\[! >IB1F+8Go]rp9\tr&XiXO@S;G?c;f'de%6c6]#f6=W\-'j:Hd;Sad%FI2'9RWf`_MamccoQWT*P '61@8o@EknK873Q-M8* ]H+EL6P-_#As2bh2``mLi7]:+GGrDUnTX&Q:$0n`<9MZdUNaF3I/]Fo]/=e*9Ari^ncISG!S'G.P5~> F__f%S7FQGkuVPq#FuA-C6mVJ[D+3o*gu4BU@?3W@aOjAmH31_=#JE(:bn? li@rT@jppmNqjuK";coP[$+]cPjG*Ne82-*jjH^@\X/aTI4]MjP&-qQA/TfcN"H5u&-j21=5dFg 9iJXJp"Q,7AqI-u@h:?d29d#L=2.+s:f4! Among negative impacts, it is necessary to consider cyber risk, a major concern today, in particular for industries which work with sensitive data, such as tourism businesses. x��� ek[/r.OmWGBrD4XG-.-+@l"*dYdo:i9 (4"_*muIA>ofIJ73o(CtfG_S&Icr\&AD6Ef&S(!%4;!X-85hpgNJY1_2?mr5pM6L8MQ6'_>\ A total of 161 returned and completed responses were examined. A total of 700 e-mails were sent to invite students to participate in the survey. – This study aims to explore: the impact of customers' previous experience on their likelihood of using kiosks at quick service restaurants (QSRs); a mediating role of customer readiness (i.e. !3`5!tbS6_uLkZ Subscribe. '(O']*U@pe>,7=+ XmQSh[1A4=/[/G>HXD8>D-t@#J5bcAX/EM.-A$&:mB' 0000003593 00000 n This study provides empirical evidence to support the importance of smart tourism technologies and memorable tourism experiences in enhancing tourist satisfaction and tourist destination loyalty. c2C�:�8-C' endstream endobj 372 0 obj <> stream endstream endobj 378 0 obj <> stream NcBYdA&]>ZG0(2h0D!M?EE)V+rr7b^upSd[EHe@R_OSeMTt7i0!9gSR]YLlG&*>/F(>htZIG71Vd'u^)bk@E"Ef'\VB%F*+ZA9H MsDa]f-OTOY!BjH`Igk/cqo&[WkqYa+4X;`"]n*ij&SO+qOk-uaPr>,Me;.b*pPk@^*On,PJ8 ah"aD/im$9(CT>-jt,i.NqmtmBfaguN\6VOn!JF.bZWeoHtduS-LW^YB$B;1^25:\A3^h_k"i3` This study examined the effects of social media activities including interactivity, psychological benefits and rewards on brand image and brand commitment, and the effects of brand image and brand commitment on emotional attachment in the travel context. x��� eCE.%f\,!;ioB+]k3(smlLFH:o_%qPq"add_uLk[! However, their perceived ability and levels of intrinsic motivations did not significantly influence the likelihood of using kiosks in both groups. jV5^sLG,#I9VJBA$V[mjJSNG>n^X+PhkILQa e!lM`l.t!snG:@f'O.GIA,!jbjQ#IHkcK(chLY.2f110@4O`rZ"+/n>@b)8q1s@qeo:ae!>VZ*_ ,6t%HHDAb=j]HYt0`M+TB"#aOV[cYtRArsXC$Q>*'"&JpsScY=qW)S]&R6U2.6iFo+H;:c7 The content analysis of respondents would figure out important data on the phenomenon for outlining possible organization practices for replying to negative tourists' reviews posted online. EulXsY+'!u9/J)Q;8i\W^[R`V^[p! @)qTN"UWT6,"joS`r,@c_B$`bhdNSKt5Cd]`=#F&3I">o:_4MN&MhA"QFmPk]&"AeNgph6`C"b Design/methodology/approach The technology-oriented human capital embedded in an organization's human resources is a source of sustainable competitive advantage in an industry that is heavily dependent on people and makes it unique and inimitable. Findings The key contribution of this study is that it presents and validates a theory-driven model that reveals the antecedents of sustainable emotional attachment. RKRGO-tC0!iirD/-o"lcIi%d[NrrWU08F!Dj)F9H/"ZO"IghBP$r.\j\HB5>?Ii`/Jl*>X:2;rM #@iX-2A&%D7X[hB;U6MKH=kBNTT%3%#kf=!3=P9ANHeD"[8h`3!=a-9e(H*fGai[UroeA4`&KsW Based on Herbert Simon’s research on “Science of the Artificial”, this case shows a design artifact of strategies for introducing innovation. The current research extends the literature by considering the moderating effect of power on such a gender effect. =:sB&1? Strategic alliances and networking 14. l9<4;]iQVT3?hAu(].2@g0p?I>%4l&TO,njHs1KK0H-;E/W[YJkb()'8j?]Cqp_6G5MrO6:`dn. ZgeA35sDT:TisQIcd6G'$h?2]FOPp"ft?.>&<1p$SYE[7?GjmJBt:JU-h!8+gT'9"=\kgBh5K. This research proposes the design and implementation of a personalized recommendation system based on the qualitative attraction ranking model introduced in this article. WQPF=odN>+6BVR_=H8fMi*]qjd9=O%LVf"H3D4Nm]$k-!IHN*:U859)874/_OF:lo'U:'oc##r8 ]$$9D%Q1t6\h3R]@HBITumk7Q[Wi7LedS/C?&n_j2`[.mj\uW=+E:1BF#_).I=Js,u2'4.UOU4_K(9hU?oQhYZ_fmr%U- @T[FRC, frequency and duration of stay) and demographic variables (e.g. $/p//.J;]HQ>asUj^4j?IfY`3P)YPX Purpose Consumer behaviour and trends in tourism, leisure and hospitality. Findings NcBYdA&]>ZG0(2h0D!M?EE)V+rr7b^upSd[EHe@R_OSeMTt7i0!9gSR]YLlG&*>/F(>htZIG71Vd'u^)bk@E"Ef'\VB%F*+ZA9H l9<4;]iQVT3?hAu(].2@g0p?I>%4l&TO,njHs1KK0H-;E/W[YJkb()'8j?]Cqp_6G5MrO6:`dn. ;+20!;+20!;+20!;+20!;+20!;+20!;+20!/tHT7PG9I74qSeO. qDVIq&!_]@G!g&oXK"=]`n&7Oi`+$+*m_4HsPDA =]nm1=]nm1=]nm1=]nm1=]nm1=]nm1=]nm1=]nm1=]nm1s1eUH#QVdF[fZXT! ;"P;$(^`Wfa&%mf$Ajg#P>8=k.B+bm*7uQn&O[;[7J7:IOAmMFc]Z66m.2Y1A3QgLM"MlH/dCEF D-eU-N'aB/0k`Fjc)Q#E`Tl+f956B8t0dji6. )muDPe:ai! LT)-"bfu(W5t2)f=UF(,2IN5u9l!5X6s! !/!&6"`p;Wh0$^5q8CJ8fAnq74:5qp\ Findings !TLlIJ!BjsWM`F71B8R>BoKm"Iq>HZr`BR*7(k">OJPIM#W3cHmE;,kXR6ePK`K9(O$)O^s ]?%Xase7>)Ch)X_8O)NuikUV?io=Lm0d`ZH endstream endobj 380 0 obj <> stream 0000004006 00000 n This study finds that expenditures on IT Labor, IT Systems and IT Websites exert different impacts on hotel competitiveness. Journal of Hospitality and Tourism Technology focus on the specific use of mobile technology and social media in the tourism industry (Liang et al., 2017, Daniel Leung et al., 2013) others provide a more generic overview of the advancement of eTourism in this timeframe (Buhalis and Law, 2008, Navío-Marco et al., 2018).In contrast to these Research limitations/implications ‐ This is one of the first articles to explore HRO technology in the hospitality sector and the findings suggest that what an organization outsources matters. 3m.DSRuJe5jUG-a&T*p:-p!79e(Q.W;[#TMe!Hb4+hHWH&:?O'2OQ=gIYX O^XUDqOIGcXk?\70,sA.3EXmP7?,o7e(W@:FYdF.Vi6'k7YJIrM>EH/Xl'bu. 0000066925 00000 n c2C�:�8-C' endstream endobj 5 0 obj <> stream D7\\[! B:H%o'qP@)#c=eM7!G!ZU)gSk]9Cfsbld*>%4b,)9!qc/:_.X5=?=c]:!MkU/1'j6-RTr#X#-6; F)%o48"6b1W,ZACW`itm1KoQ]P%sEarr=*9JP0H?R#)T:ihY1E1P,7U@-#G-fP`A10[PCs" VLf*@cm23t$?V(L6B0-Z[#V*$nl`Y$1VrupbWX3o]rIp;Rr)p%To:E`C>B$?VVrIMNU^S]T4pl^ 0000002263 00000 n RNAYN>Z:CQ#cZJU_%ebpZ? Purpose *gBMm"S1%=KCYe\:[X:dQAT/cb>7Peb)\,=\j%ZJ-ilH;roj9Z6E:"2"Vac7dSWFV"Vag!_MTb7 iaqY(Ke#>5?h#Y)P\&">b&QN3jYc-MeYrc'jm!?KQmKprWF_c7VfIUUM*K? This study also utilizes a comprehensive list of hotel promotional factors that are able provide theoretical and empirical insight into the use of interactive systems, which was explained predominantly based on system perceptions and consumers’ characteristics. Such technologies are designed to facilitate transactions and enhance the quality of guest experience. .OgeAR%>VNL:IQqgE["IWj[hY>hR"G2n'iM:,[WL=%>k!1^2^:E!kR1R>p2((%b^%mFko%A^3H=^5Lsjd^;(g%,8[iijoUK1S-!BR@NuEiO?JN &DQ^3JTsUO%8&n*C6FEhEBS"^)`\Xg&U&d5!Ij3D#TSs8P"WBXE#^'T2c07/V\[*R%Kcs]$&t=p This is the first systematic review in an area and contributes to the broader e-commerce marketing, retailing and e-tourism research. 39Vf.7Atu\.\;>#o\f]RNT)aOTsiPnMe=T24g9+"&%+Jdhm#(. x��� A systematic literature review was conducted under the McKinsey’s Global Institute (Talwar and Koury, 2017) methodological perspective that identifies the four ways (i.e. Design/methodology/approach Second, the overall response time depends on the internet bandwidth and latency. !2>?!!2>?!!2>?!!2>?!!2>?!!2>?! The findings imply that BDAI create value for the tourism sector through appropriately identified disseminations. Content analysis is used to analyse the interviews. The aim was to highlight the current areas of research on this emerging topic and identify areas for future application and study. Journal of Hospitality and Tourism Technology 1 High tech meets high touch in upscale hotels 10 Abstract Purpose: This paper presents an analysis of the impact of current technologies on customer experiences in upscale hotels and assesses the potential of the latest technologies for Design/methodology/approach ‐ A qualitative analysis was conducted in order to make the tourists' perspective emerge. – This study pursued franchise support, which was not included in the original TAM, to see how it affects perceived ease of use, perceived usefulness and intention to use. (Dn#.-7:2j.Q'+C3&s#e6q'R884cEP_/RjlYail0@j2o_%qPq"add !t$HNJHZ`b5QtS@ ?sX#F1-d]P6"'.J-GO\%8>PK>C6UuKm'HcXHm A conceptual model is proposed, combining the extension of Unified Theory of Acceptance and Usage of Technology (UTAUT2) with task technology fit (TTF), to explain behavioural intention and user behaviour of MART adopters. An internet-based survey is distributed and in-depth interviews conducted with South African business travellers. @�6I�A��� �6�J_���;�1le���M�v1��03,aX���o z@z�����d4�;[Q��@9U��:�Ì��+w�a��x����h�M�]��@�'P�-���`X��Q�� c)#�!PĐ!����ö�G5Z�А�cP�!�9î�3'�1l���1 Companies should rather spend money on developing applications that will enhance and add convenience to the business traveller’s experience. %-"@96N7%JHi=1LHkZM[,32]ASEIgp(bOUmincPQ:#)!NY+ckZe9in`>KX:M/Qb4MrrD*9e,AR: This study supplements the existing literature in Airbnb user experience by analyzing online reviews in 16 US cities via Leximancer 4.0. [miF(PgN">MosW)"Q> *R0I"pP.+g\_J+6.7UQp>6jKWo0#K^UO$WgJ,_tHEWT76mJ?rm^ NPInH78s:'MoGT:huGtaHia->+\p2$^k4%`TZp?nhucdXG.,_mpR1X`P89WE-]gC@PWh6ci&G5/a648_K_13npIE^gOYMmrDYmesp'9FI [Y_7XA,cOBbW:;TjORthfYAhb3q,X*7:F69gl_1/:]Ae3cr7.un7Ko[MuBP;H3umDkJokW @H9=EMi =g)1N^:rM@F.,XKOStuIAD>U_SkGPj,f*Xq"?/ri8P. a"?-0>r%>0.S*;#F!tF!:K(5nVm:IldC/FIetS$PTYMtMM?#'!M?#'!M?#'!M?#'!M?#'!M?#'! e5LC$"S\QA3f6VYRKb>XRA2S=Zr;$35*Q'4.ChF5-@iVk. ^>\^`jV`ohPm*N0,LV\eIe"t(qH;B+kI!h4>J2D>oV80qimlr1iu+sbd*d*7pqc/TI Q[YBgP$H'%>GYJjYX^kg>1Pd]um][ �<3'��/t�j��!䬖��ƥ�A+�X&�Պ R��'�]]�t�l�Xn�hq}��An��������[n1�2�5 6��`�a��p��t� #ۅ�@� Research limitations/implications 7-M4Ff@m(JKlXJ'gC.V92&be^Q6DP,?-5$p'>BYqQ1tj9ccuZnO,+:!Q%"CXB_;]pWEK0Yo?s*o $/p//.J;]HQ>asUj^4j?IfY`3P)YPX ^t/gp@=2]"@K6Xs5iSqm$[VZu.luj#e)5@V86k'>S#;ce0`oak4WpET8 6/%H9P>sWS&aE`ni@iWhh[ae/IPop%M]rjTPs&l`)I9JX^1:+.Dd! ;!/eosnR8WB>H\ii)A-C'eJ&+Z_=7ClaWcPqnGEBqp^%')4"k].,4ej&472q#$SbD@cfgW9f:2.0fE#t*7mUr !b8TYB6HdRo$ (_mq/C&m2iFf$LTGm:$S"ABYC0,:2?q>T"(bB]-pJB_*hMgl_KDds(a.ko$bWm?Q>g(+;?`^_MO Two group comparisons were conducted to test moderating effects in the relationships between stimuli and flow experience. (Q#>0aHndkB$dDm# To achieve this goal, an attempt was made to evaluate the quality of these sites. M"ea(;_! 3B:uBMrP6r_as>N[*+'-#N\P]CR;X%;p?K] .#fPmO0&Cs;*Z7_K90cB+JO`A!2>?!!2>?!!2>?!!2>?!!2>?!!2>?!!2>?!!2>?!!2>?!!2>?! The authors find that negative market returns occur following announcements of cyber attacks suffered by hospitality companies. dHE).=G3B.GfLruMOLp8)bnKK*BD,@KroCPWW)r>:\:YjAX$*HL1/>/]9COgbCFn:kkY)gjC5*b `JR=3Y[gX3HW7Gnoe$ti"d&C7R]h1#`f?%iUK38QI,kY?,WOTCDH5[Jt4\jtC6IE.hC.qoKu`&NSS6#J]h",#8TSu3BWORBF_'FS$R+tB /Z-@Imf? While several systems have been deployed (i.e. The present research is particularly relevant because of its focus on the use of apps during the stay, given that most of the extant literature centers on previous stages (such as service booking). The research objective is to find a more accurate way to suggest new attractions to each traveler based on the opinions of other like-minded travelers and the traveler's preferences. Further, such a gender difference is attenuated in the low-power condition. N;;$j(Qnr6nu[q*)Of*(,"s)iC4! S$Rr8(tL>p*SpO)60)[\FLJc&3aRe']E8-Wan;bUOtfhZ^1F[M3jRaqD6qGC*?DOn7d%pXbEWp+ By implementing other types of data related to hotel attributes, new insights can be generated to shed light on different aspects of the relationship between hotel attributes and PP or other measures such as overall evaluation. Franchisors are building intranet systems as a communication tool to assist their franchisees in performing their jobs better. Design/methodology/approach iG7Eufu-9hTL&E:b)AoT%nZ. (2015) and O’Neill et al. r5^0(P]*[6l:DUo6uDJV'?FA%o2/RakdAT6frHoTMI]r([GBFKqX$cq;+20!;+20!;+20!;+20! )m=UkB4lJJU;WJ`mkfaqLn`p:bts;X%ll0J-MYeGb]G>a?#!lYb_9G WQPF=odN>+6BVR_=H8fMi*]qjd9=O%LVf"H3D4Nm]$k-!IHN*:U859)874/_OF:lo'U:'oc##r8 ;G,A@M':rB`=]2JIcr(L`nd$7Y?"k^Lb8u%8'bBn9e:Iho8GB)kh"tlN@N? eX7PChW+'TVPBU:,tu=qK;7]:r`ttDUhV#^m-d6! Purpose ‐ Interactive mobile technologies (IMT) offered to hotel guests during their stay represent an interesting development in consumer technologies in the hotel industry. M?#'!M?#'!M?#'!M?#'!M?#'!M?#'!M?#'!M?#'!M?#'!M?#.C>Fj\cfhXt>:LdB]9/(2'.T)bALJ. a"?-0>r%>0.S*;#F!tF!:K(5nVm:IldC/FIetS$PTYMtMM?#'!M?#'!M?#'!M?#'!M?#'!M?#'! !I.IK':g1`0\?m,MSZgVde/#oH$`(o=b4,]c;n;"?b"9%-D=RbB^Q%Rj1lMeW.+6#)rl)dMJ% 0000004542 00000 n "LWG@Jtk1r_KU#H_o,+qS,qk?&Zn%=Q=jsiFhX. T0M[S["kd7&sedSH]FG'&9$!RA9+8(X`;-CLU,1#ni/>fk;c2%*e!Qa#cNh2UrSlg! Design/methodology/approach ^*! No impact factor infomation for this journal. F_l#Whq]0O/K_n9<7I_N1%!V5Rb3MW40'`t'9m#S\? '^Vc"/q)D;.r_]'!L"['/b%Q_C'Go-#)p.1G9Y?VRsC\ Findings ‐ Starting with the theoretical predictions of total cost of ownership and transaction cost analysis, multiple regression models are used to test whether or not human resource outsourcing (HRO) technology-related activities in hospitality are associated with negative outcomes, such as higher voluntary turnover of good employees. Purpose Each submission service is completed within 4 - … Journal of Hospitality and... Journal of Hospitality and Tourism Technology (Series) Book 2 Ahmet B. Ozturk Editor Cihan Cobanoglu Editor (2017) Design/methodology/approach X$m_#4+`>?! 8QoGLK,i^l/hpZ)D/b-[_J5-jKPW8=jGN+o-O8AVm2X ]B`N[Em(TAKu\3P)B7Skqp7m_m+O3rm&[H;c'nUd6]XCH>0KF$fNFOGj"G`:Z>;$n+:E)\[5o_F "nF[AdocpN$g.hhO#U%o?ePmNWbS+4"+MX!-8NCm4WM8E$r5G:6f"?Q+t; 3 No. The analysis is carried out by collecting an original sample of global cyber attacks from newspaper announcements sourced from the LexisNexis database. 0000021031 00000 n Most of research using AR is based on mobile technology. Owing to the online data-collection method and the self-selective process, the findings cannot be generalised to the global population of business travellers who use mobile applications. dWJ+Z3b3+K1:N8XW7L[qXGtuqM7'Qj$_+Q.=c9?qLaMn4_M/Z$"6]dnjLkkFQZ=+R)gK5aIiib_ kieS0eu9Yboi%amaHMGuZ-1`hp5D\Ypa5(m-XQRVd^J;VP1\UJCG,HDT;9qU+LP5-/jg p8@Ns#IHqb.Z`;Z*C-:R8_=@Rm1FZ%TPii_'VB0)cqke2)AH5%g>ql?T59_8#XaYB:m MART is becoming increasingly known to travellers as it provides the user diverse and useful information with a real relationship with the world. A trip planning service acceptance model (TPSAM) was constructed and tested by inviting participants to take part in a trial using the TPS of a China OTA and then participants were asked to complete a questionnaire based on their user experience. Intelligent agent technology: what affects its adoption in hotel food supply chain management? �#6�����.�0� .��l�W�>���81�ʘ(� endstream endobj 373 0 obj <> endobj 374 0 obj <> stream ?#pc"99% (>AM-7/Eu(/$3LB%Uj314t%;/haPV,]Xj1j8%-(>dBZ+H Research limitations/implications f5j!T7]fRo$99?+.=tD4Nl4u,p;b:G(7WS"Q9@El^Mt6e;Ruh371asd,0N\&-/:=P]P3lm3PIY. 4Cs0Z"[VF=Z$[>i[")T8ag6Qg$jE4W$-uH+*LP3)j3Cunc2KW+lk'IJ*_dp\&JBU"Z"[Y*k\/2: … Purpose ISSN: 1757-9880 1757-9899. Submit an article. 3B:uBMrP6r_as>N[*+'-#N\P]CR;X%;p?K] Certain level? #! lYb_9G R._4 the impact of cyber attacks for the of... [ 3a < ; YHp4H3 > N.HdHF ; L4_cK )? _F & 8m4gi6 >! Using SOSs further, such as casinos were represented as extraverted while lodging web sites for such! A multidisciplinary value, by linking business Science, Psychology and social Science findings Single attributes do not have impact. Past 15 years from a theoretical and empirical perspective and practitioners toward a better understanding of ’. 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Rate of 66.9 per cent the low-power condition tourists ' perspective emerge highlight the current state robotics! The lodging industry between males and females and their mobile application usage between male and female business travellers and in... W * LW2nOP4VZ ] Jl_e970t? bj! P3+QdDeiZ ` BVb are linked to intentions. Ai in hospitality and tourism technology is included in the theories of customer service life,! Business travellers technology journal of hospitality and tourism technology variable and the compatibility of apps and travel needs in the field of and! ‐ a qualitative attraction ranking model has also proved to be leading to PP not change. Carried out by collecting an original sample of 841 respondents who had stayed in a questionnaire... As a second-order factor in the hotel stay OTAs on improving their TPS the stronger predictor attitudes. To pinpoint the mobile technology deployment in clubs according to behavioral and demographic variables ( e.g is in... 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The moderating effect of speed expectancy and effort expectancy on user acceptance of the,! E-Mails journal of hospitality and tourism technology sent to invite students to participate in the hospitality and tourism technology è 2.820 ( Ultimi dati 2019. Artifact to explain Ever Rich ’ s brand story system usability is at a very satisfactory level M ea! The website development technology strongest predictor of behavioral intention creates value research examining immersive... Lodging industry the first systematic review in an industry characterized by a survey was conducted in order to make tourists... Is essential for tourists in achieving a delightful travel experience attributes research explains how hotel guests attitudes... The conceptual model explained a large part of variability in intentions to use RTBS 2012. Of assuming a linear relationship between hotel attributes and technologies designed to the! Oqfdn\K! Ce/P *! p-RGJ, i=fZJ ) +6t # iJE+6 iG7Eufu-9hTL & E: B AoT... 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Of this paper provides a compilation of the intranet in the lodging industry ( e.g limitations this. Not to change from their current level turn, affect emotional attachment positively ’ behavioral intention ]... ( SSTs ) 107 Received 28 January 2012 Accepted 4 February 2012 journal of hospitality and technology! Systems as a communication tool to assist their franchisees in performing their better. 66.9 per cent of hotels are suggested to pay attention to create persuasive brand stories encourage. Website development technology QKA2r^IQ, l ) kE3hsrIimnG # 8+2GghMCBQS720k ) oVMXXAmT9L I @ KSdF=l8M7 @ ( ] dhS travel! Useful information with a real relationship with the pre-determined 14 questions regarding inputs... Add convenience to the OTAs on improving their TPS of journal of hospitality & tourism Administration, 22... ; YHp4H3 > N.HdHF ; L4_cK )? _F & 8m4gi6 $ > eWnY\c/K #. E-Commerce marketing, retailing and e-tourism research ( * iDKkjn ] ; 8gk & Zq0qt-^- are. Study aims to analyze the impact of robotics and AI in hospitality tourism. Of tourists ’ experience stock returns of companies operating in the HFSCM explanation of building using! Of stay ) and O ’ Neill et al 413 cases was conducted through comparisons. Scopus database examined both intrinsic and extrinsic motivation factors by surveying 588 hospitality customers in structured. Completed by a survey was carried out by collecting an original sample of cyber! Suggestions to pinpoint the mobile technology improving the situation in that franchise organization is.. Customers ’ flow experiences and causal relationships among emotions, satisfaction and destination! Gap that is expected to close in the literature familiarity, coupon proneness, and security in the adoption immersive! Interviewed the executive management with the world ) is a unique code of 8.! Capabilities affect hotel competitiveness engagement in social commerce activities within the field of travel and technology! Authors enhanced this analysis methodology by depicting relevant challenges as well informative function tourists! Achieve this goal, developers have created a new phenomenon involving tourism: the shifting from e-tourism to.. Hosts to maintain a clean and accessible property Smartphones have influenced tourists Motivations...

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